Your privacy is our priority

fl999 Privacy Policy

fl999 takes the security of your personal information seriously. This policy describes in detail how we collect, use, and protect your data.

Last updated: January 2026

Introduction and Purpose

fl999 operates a secure and reliable online casino and sports betting platform for users in Bangladesh. This Privacy Policy ("Policy") applies to the fl999 website fl999.cam and all services connected to it.

When you register, log in, or use any service on our platform, you agree to the terms of this Privacy Policy. We are fully committed to protecting your personal information and will never sell your data to third parties under any circumstances.

This policy is updated regularly. For any changes, we will update the date on this page and, where necessary, notify registered users by email.

What Information We Collect

Information You Provide Directly

When you create an account on fl999 or contact us, the following information is collected:

  • Full name and date of birth
  • Email address
  • Mobile number (for verification)
  • Financial transaction details (bKash, Nagad, Rocket, bank account information)
  • Identity verification documents (national ID card or passport)
  • Other contact information provided by the user

Automatically Collected Information

When you use our website, certain technical information is collected automatically:

  • IP address and general location information
  • Device type, operating system, and browser information
  • Cookies and session data
  • Page visit time, duration, and navigation patterns
  • Login history and activity logs
  • Betting and gaming activity records

Purpose of Data Use

fl999 uses your personal information only for the following legitimate purposes:

Account management: Creating, verifying, and maintaining your account and ensuring secure login.

Transaction processing: Processing deposits, withdrawals, and bonus payments.

Legal obligations: Identity verification and fraud prevention in accordance with applicable law.

Customer support: Responding to your queries via live chat or email.

Security assurance: Preventing fraud, money laundering, and unauthorized access.

Responsible gaming: Monitoring play patterns to identify addiction risks and provide support.

Service improvement: Analyzing user experience to further improve the platform.

Promotional communication: Informing you about bonuses, promotions, and updates with your consent.

Data Sharing and Disclosure

fl999 never sells your personal information to third parties. However, we may share information in certain specific circumstances:

Service Providers

Only information necessary for service delivery is shared with payment processors (bKash, Nagad, Rocket, banks), technology partners, and security service providers.

Legal Obligations

Certain information may be provided when required to comply with court orders, lawful requests from government authorities, or legal processes.

Fraud Prevention

Relevant information may be shared with the appropriate authorities in connection with investigations into fraud, money laundering, or other illegal activities.

Outside of the above cases, your information will only be shared with third parties with your explicit consent.

Cookies and Tracking Technologies

fl999 uses cookies to improve website functionality and personalize your browsing experience. We use three types of cookies:

Essential cookies

These are essential for maintaining login sessions, ensuring security, and the basic functionality of the site. They cannot be disabled.

Analytical cookies

Used to analyze site usage and improve the quality of services. This data is fully anonymous and cannot be used to identify individuals.

Preference cookies

These store your language preferences, theme settings, and other customization information so you do not have to set them again each time.

You can control analytical and preference cookies through your browser settings. Please note that fully disabling cookies may affect some site functionality.

Data Security Measures

fl999 uses industry-standard technology and processes to protect your personal information. Our security framework is as follows:

SSL/TLS encryption: All data transfers between your browser and our servers are protected by SSL encryption.

Database encryption: Sensitive personal information is stored in encrypted form, not as plain text.

Access controls: Only authorized staff may access personal information for specific and necessary purposes.

Continuous monitoring: Our systems are monitored around the clock to detect suspicious activity.

Two-factor authentication: Two-factor identity verification is available for additional account security.

Regular security reviews: Our security measures are reviewed and updated on a regular basis.

Despite our efforts to protect your data, complete security on the internet cannot be guaranteed. Keep your account password confidential and end your session after logging in on an unfamiliar device.

Your Rights and Controls

As a fl999 user, you have the following rights regarding your own personal information:

Right to access

You may request to know what information we hold about you.

Right to rectification

You may request correction of any inaccuracies in your information.

Right to erasure

You may request deletion of your information where there is no legal obligation to retain it.

Right to restrict processing

You may ask us to restrict the processing of your information for specific reasons.

Right to data portability

You may request your information in a structured and readable format.

Right to withdraw consent

You may withdraw consent to marketing communications at any time.

To exercise any of the above rights, please contact us at: [email protected]

Data Retention and Duration

fl999 retains your personal information only for as long as necessary. Retention periods are as follows:

  • Active account data: retained until the account is closed.
  • Financial transaction records: retained for a defined period in accordance with legal obligations.
  • Identity verification documents: retained for a set period after account closure.
  • Marketing data: deleted as soon as consent is withdrawn.
  • Technical log data: retained for a limited period for security review purposes.

After the required retention period, data is securely deleted or anonymized so that no individual can be identified from it.

Protection of Minors

fl999 services are for persons aged 21 and above only.

We do not collect personal information from minors and do not allow them access to this platform. If it comes to our attention that information from a minor is present in our systems, that information will be deleted immediately and the associated account will be closed.

Request for guardians: If you believe we hold any information about your minor child, please contact us at [email protected].

Policy Changes and Updates

fl999 may update this Privacy Policy from time to time. When changes are made:

  • The "Last updated" date at the top of this page will be changed.
  • Registered users will be notified by email for significant changes.
  • If you continue to use the site after changes are made, you will be considered to have accepted the new policy.
  • If you do not agree to the updated policy, please contact us.

We recommend visiting this page regularly so you stay informed about the latest policy.

Contact Us

If you have any questions, concerns, or requests about this Privacy Policy, please contact us:

Live chat: 24/7 support available in Bengali

Response time: 6:00 AM — 12:00 AM (BST, UTC+6) priority response

Website: fl999.cam

Play safe at fl999

We provide the best online casino experience in Bangladesh while ensuring your privacy and security.